When I received school reports for my two daughters at the end of last term, I was a bit surprised by the new format used.  The way the report was written had changed and some key information, which had always been there before, was missing. ...

  I am convinced that once you get to a certain level of competence as a leader and manager, the remaining development potential you have is all to do with developing your self-awareness and self management: coaching is the ideal vehicle for addressing this.  If you, and/or your...

  As a leader, do you ever wonder how you’re perceived by others? Well, as a leader, everything you do is seen and everything you say is heard which sends a message to the people you lead. So, what messages are you sending and how are these perceived?...

Do you feel that you're getting through a lot of work but are not really moving forward? Many managers feel like this because they try to become more efficient rather than focussing on how they could become more effective. To become more efficient (doing things right)...

Why do you delegate? Is it because you’re busy and can’t get everything done? Is it because you want to give someone else an opportunity to develop? Is it a bit of both? Whatever your reason, delegation is an ART and, like any art form,...

“The Pitch” has gained increased recognition recently as Lord Sugar’s Apprentices are required to pitch their ideas in a way that ensures theirs stand out from the crowd! So, what is a Pitch? Do you have one? Does it get your message across effectively and efficiently?...

You ask questions in many different scenarios; so whether you’re trying to assess someone’s suitability to do a job, explore how a project is progressing, establish reasons for a performance issue or delve into someone’s career aspirations…. Do the questions you ask help you get the...

Have you been told that you need to operate more like a Business Partner? Do you have the words ‘Business Partner’ in your job title? Are you wondering what on earth that means?   So, what is a Business Partner? and How is it different from other roles For me,...

You’ve got a really interesting piece of work, perhaps a new, groundbreaking, project and you’re excited about sharing the news with your team. However, when you tell them about it, they don’t seem to see share your excitement; they’re not as motivated as you are!...

You’re snowed under; you have too many meetings to attend and not enough hours in the day to get the work done. Does that sound familiar? You also have a team of pretty capable people and know that you should delegate more, in fact you...

As you know, it’s not just what you say that matters, it’s the way that you say it! With so much written about interpreting body language, how are you supposed to know what’s right? Professor Albert Mehrabian's research provides the basis for the widely quoted and over-simplified...

When you give feedback, do people act on it? Do they welcome it? Do they do more of the things that go well? Do they adapt their behaviours to do less of the things that aren’t so helpful? There have been many situations when I’ve had...

Why do managers often avoid having conversations about career aspirations with their team members? We’ve had a whole host of responses to this question on our programmes. Here are the most common: “I don’t want to raise their expectations.” “They think they’re ready for promotion, but I don’t!” “I...