As you know, it’s not just what you say that matters, it’s the way that you say it! With so much written about interpreting body language, how are you supposed to know what’s right? Professor Albert Mehrabian's research provides the basis for the widely quoted and over-simplified...
When you give feedback, do people act on it? Do they welcome it? Do they do more of the things that go well? Do they adapt their behaviours to do less of the things that aren’t so helpful? There have been many situations when I’ve had...
Why do managers often avoid having conversations about career aspirations with their team members? We’ve had a whole host of responses to this question on our programmes. Here are the most common: “I don’t want to raise their expectations.” “They think they’re ready for promotion, but I don’t!” “I...
There are many opinions on what it takes to be personally effective. Here, a view from the top of the world offers another perspective. The same perspective can be applied to your effectiveness at lower altitude – read on to find out how… At 8,848 metres,...
You’ve been asked to be a mentor. You’re delighted, but have no idea what’s involved! What does a mentor do? What will the mentee expect? How much time will it involve? What do you need to do to get started? What can you expect from the...
It’s well known that Coaching is one of the essential tools in a leader’s toolkit. So, do you have it readily accessible in your toolkit or is it buried so deep that it rarely sees the light of day? How do you ensure that Coaching is...