Managing Career Conversations – 7 Top Tips

Why do managers often avoid having conversations about career aspirations with their team members? We’ve had a whole host of responses to this question on our programmes. Here are the most common: “I don’t want to raise their expectations.” “They think they’re ready for promotion, but I don’t!” “I...

Managing the BASICs for Effective Performance Management Conversations

Like many, my first performance management experience was not a good one! It was an excellent lesson in how NOT to manage a performance conversation…I worked in the head office of a well-known jewellery retailer and my mid-year review was managed by Emilia* the HR...

Business Partnering – what you need to know about your client

You’ve just had an initial conversation with a new client who is the head of service within a medium sized organisation… the initial meeting went well, you established your credibility (using the techniques outline in our earlier Developing Credibility blog), you’ve gathered information about the...

Personal Effectiveness – The View from Everest

There are many opinions on what it takes to be personally effective. Here, a view from the top of the world offers another perspective. The same perspective can be applied to your effectiveness at lower altitude – read on to find out how… At 8,848 metres,...

How to be a Mentor – 7 Tips

You’ve been asked to be a mentor. You’re delighted, but have no idea what’s involved! What does a mentor do? What will the mentee expect? How much time will it involve? What do you need to do to get started? What can you expect from the...

Handling Presentation Horrors

You’ve prepared your presentation, you know your subject, you’ve even rehearsed it in front of the dog (but he wasn’t interested). So, why are you still having nightmares about what could go wrong? When I work with groups to develop their Presentation Skills, I always ask...

Maximising the potential of your Coaching Conversations

It’s well known that Coaching is one of the essential tools in a leader’s toolkit. So, do you have it readily accessible in your toolkit or is it buried so deep that it rarely sees the light of day? How do you ensure that Coaching is...

Business Partnering – How to Develop your Credibility

Does your role involve you helping senior managers make effective business decisions? Have you moved from being a specialist 'expert’ to working alongside managers in a more consultative way? Is there an expectation that you need to be operating as a Business Partner with your internal or...

Two Fundamental Truths about Leadership

With so many differing views on leadership, how are you supposed to make sense of what you should be doing as a Leader? What do you need to do to get it right? If you want to know how to get it right, read on… To start with,...

Difficult Conversations and how to handle them!

Do you ever put off having those ‘difficult’ conversations? Is it because you: … don’t want to upset people … find it hard to use the right words … wonder how they will react and if you’ll cope? Do you want a straightforward, memorable, tool to help you prepare for...

How to Improve Meetings – 7 Top Tips

What a WASTE OF A DAY! Back to back meetings and most of them either a waste of time or totally disorganised!! Now I’ve got my day job to do! Does that sound familiar? Do you get frustrated by poorly managed meetings? If there’s one thing I’ve learnt...